BUS0119 Principles of Marketing
CA2 Group Written Report

Who wins
Rachel’s next
phone?

Two Android flagships. One decision at a Singapore telco counter.

Group 8Singapore, 2026

Violet Galaxy S26 Ultra cameras and S Pen, cropped from Figure 14
Samsung

Galaxy S26 Ultra

S$2,128

512GB launch price
Green Xiaomi 17 Ultra held as a camera, cropped from Figure 15
Xiaomi

17 Ultra

S$1,799

512GB launch price
VS
Samsung 2026d; Xiaomi 2026c / Table 7. Product photos: report Figures 14 and 15, captured 27 Oct 2026.

On paper, the choice looks easy.

Same storage. Same market. Pick a phone before we tell you who made it.

512GB at launchPhone APhone B
Main cameraSensor size favoured1-inch, 50MP ✓200MP, f/1.4 wide
TelephotoDifferent zoom measures75–100mm opticalUp to 100× digital
Battery6,000mAh ✓5,000mAh
RAM16GB ✓12GB
Launch priceLower is betterS$1,799 ✓S$2,128

draft_v1.docx > “the Xiaomi 17 Ultra looks clearly superior”First impression saved until the class has voted.Reconstructed draft note · not purchase research

Samsung 2026c, 2026d · Xiaomi 2026c, 2026f · Tables 2, 6–7 · Figure 8 · Section C

Everyone already has a phone.

In Singapore, the next sale is usually an upgrade—not a first phone.

P / Political
+266%Increase in Singapore malware-enabled scams, H1 2025 vs H1 2024.
E / Economic
+27.6%Forecast rise in the average
phone price globally in 2026.
Singapore / 2024
96.5%

of adults already owned a smartphone.

MaturityConceptual industry life cycle
S / Social
912,610Singapore residents aged
25–39 in June 2026.
T / Technological
30% → >70%GenAI share of global shipments,
2025 to 2029 (forecast).
C / Competitive · Singapore web usage
48.4%Apple22.4%Samsung7.2%Xiaomi
IMDA 2025 · CSA 2025 · DOS 2026 · IDC 2025a, 2026a · StatCounter 2026 · Tables 1–2 · Figures 1, 3, 5

What drives an upgrade?

Five pieces of evidence, and what each one changes for a flagship buyer.

P Political / regulatory
E Economic
S Social / demographic
T Technological
C Competitive

Each factor tests why a buyer might replace a phone they already own.

Singapore · H1 2025

+266% malware-enabled scams

CSA statement highlighting the increase in malware-enabled scams and S$5.5 million lost

Security is salient, but screen privacy solves a different problem: someone looking over your shoulder.

· Captured 29 Oct 2026
Report Table 1 (2024–2026) · CSA 2025 · MTI 2026 · IDC 2025a, 2026a · DOS 2026 · Wong 2025 · StatCounter 2026

Five rivals compete for one upgrade.

Apple leads usage; the two Android flagships face competition on both price and positioning.

Usage trend12-month meanShipments

Singapore usage share

Rival flagshipSG launch price
iPhone 18 Pro MaxApple · Ecosystem and resaleS$2,399
Pixel 11 Pro XLGoogle · Gemini and telcosS$1,999
Find X9 UltraOPPO · Camera accessoriesS$2,199
X300 Ultravivo · ZEISS opticsS$2,499*
Magic8 ProHONOR · Lower-priced flagshipS$1,499

512GB, except *vivo: 1TB only.

Images: Wikimedia Commons, 2025–26; Pixel: Google Pixel for Business, 2026. See photo sources.
Table 3 · Report Figures 2–4 · StatCounter 2026 · IDC 2022, 2024, 2025b, 2026b–c · Counterpoint Research 2026

Then we met Rachel.

An illustrative persona from the report—not an interview, and not a prediction for every buyer.

Circle Line MRT carriage in Singapore
Singapore
On the MRT.
Brandon / Wikimedia Commons · 2023 · CC BY-SA 4.0
30years old · segment 25–39
S$6,000+personal income / month

VALS Achiever · Experiencer

Upgrade About every 2.7 years, when her telco contract ends.

Get work done
Take travel photos
Read privately
Upgrade easily
How large is this segment? · Group estimate
912,610Residents 25–39
~180,000Potential buyers
~68,000Purchases / yr
S$120MSales / yr, approx.

Central scenario: assume 50% earn above the median and 40% of them prefer Android flagships. Use a 2.7-year replacement cycle.

DOS 2026 · Wong 2025 · Report Tables 4–5 and Section C · Central scenario is the authors’ estimate, not observed sales.

Two phones, two opposite corners.

Price is observed. Positioning is our reading of each brand’s launch message.

Photography-led
S$400–700 below other camera phones
AI & ecosystem-led
Launch RRP (S$) · 512GB, except vivo (1TB only)
Galaxy S26 Ultra
Galaxy S26 Ultra · S$2,128Image: Group report, Figure 14 · Samsung 2026c
Reading Figure 6

Follow two axes.

Left to right: launch price. Bottom to top: AI ecosystems give way to photography.

Galaxy S26 Ultra, from Figure 14Xiaomi 17 Ultra, from Figure 15
Group report · Figures 14 & 15
Group 8 · B1 positioning statements & Figures 6, 8 · Apple 2026; Little Big Red Dot 2026a–c; Red White Mobile 2025–26; Samsung 2026d; WhistleOut 2026a–b.

Same buyer, different core products.

Professional photos on a trip, or private work on the train?

CoreGenericExpectedAugmentedPotential Work privatelyCapture the shot
Samsung · Augmented

Galaxy AI
Built-in S Pen
Privacy Display

Also: 7 years of updates (Expected).
Xiaomi · Expected

1-inch main sensor
75–100mm optical zoom
6,000mAh · 16GB RAM

Xiaomi 17 Ultra retail box photograph in report Figure 7
In the box · Figure 7

The small extras

Xiaomi includes a case. Neither Singapore list includes a charger.

Kotler & Armstrong 2021 · Group 8 Table 6 and Figure 7 · Samsung 2026a, 2026c; Xiaomi 2026e–f · Box photo: kocpc 2026, via Figure 7 (Taiwan retail box).

What does Rachel actually pay?

Same 512GB phones. Change the question from total cost to monthly cash flow.

Upfront totalOfficial-store snapshot · 27 Oct 2026

Galaxy S26 Ultra

S$2,328 list − S$400 automatic discount

S$1,928

Xiaomi 17 Ultra

S$1,799 list · no automatic discount

S$1,799
S$129

less for Xiaomi.

What changes?Xiaomi was S$129 cheaper upfront, even after Samsung’s promotion.
Group 8 Table 7 & Figures 9–11 · Samsung 2026a; Xiaomi 2026a · The S$400 offer ended 6 Nov 2026. Recheck prices and financing before presenting.

More stores ≠ more reach.

Rachel renews at a telco. A bigger retail footprint does not put a phone on her plan.

Singapore store atlas

Group map · Figure 13
Xiaomi only 11Samsung only 6Shared 7
Samsung13Experience Stores
Xiaomi18Brand & authorised stores

Group 8 · Figures 12–13, Table 8 · Samsung 2026b, 2026d; Xiaomi 2026b; WhistleOut 2026c; DOS 2026 · Map base: URA Master Plan 2019, data.gov.sg.

What registers in two seconds?

Look at the two banners from 27 October. Which one gives you a price, and which one promises AI?

Samsung banner: Galaxy S26 Ultra, Galaxy AI and a Buy now button; video thumbnail faces anonymised
Samsung.com/sg Figure 14
Xiaomi banner with a Leica camera, the Ultra script and a visible S$1,799 price
Mi.com/sg Figure 15
Group 8’s reading

What caught your eye first?

Samsung 2026c; Xiaomi 2026e / Figures 14–15, 27 Oct 2026; Table 9. Classroom prompt, not a measured recall study.

Hypothesis #1, overturned.

The spec sheet favoured Xiaomi. At contract renewal, three other decisions change the result.

Product

Privacy on the MRT; a pen for work.

Samsung
Price

Trade-ins and 36 months to spread the cost.

Samsung
Place

On offer at all three major telcos.

Samsung
Promotion

One camera benefit and a visible price.

Xiaomi
Group 8’s 4P judgement
3:1

Samsung / Xiaomi

For Xiaomi

Find a telco partner so Rachel sees the phone when she renews.

For Samsung

Show Privacy Display in action. “AI” alone does not show the benefit.

Group 8 / Table 10; Tables 6–9. Each P counts once. This is a segment-specific judgement, not an observed purchase or market-share forecast.
Q&A

What would change
your verdict?

Suppose Rachel buys outright and shoots travel portraits every weekend. Which of the four Ps would you judge differently?

A hand holds a green Xiaomi 17 Ultra, its circular Leica camera facing the viewer.
Xiaomi 17 Ultra / 茅野ふたば, Wikimedia Commons
16 January 2026

S$329 less for Xiaomi at launch, both at 512GB.

Group 8 / Tables 7 and 10. Photo: 茅野ふたば, Wikimedia Commons 2026 (CC BY-SA 4.0), cropped. Full image references follow.

The evidence behind the slides.

Report Figure 14 product crop
Samsung Singapore / Figure 14
Report Figure 15 product crop
Xiaomi Singapore / Figure 15

Original banners, one observation date:
27 October 2026.

Report images and redrawn data

Market CSA statement (Fig. 1); StatCounter usage (Figs. 2–3); IDC and Counterpoint shipments (Fig. 4); the group’s life-cycle interpretation (Fig. 5).

Marketing mix Positioning and packaging (Figs. 6–7); official price pages (Figs. 10–11); channel diagram and mall map (Figs. 12–13).

Photography and product images

MRT, malls and StarHub — Wikimedia Commons, 2019–24

Rival handsets and Q&A photo — Wikimedia Commons, 2025–26; Google Pixel for Business, 2026

Changi T2 storefront — Samsung Newsroom Singapore, 2024

Privacy Display on a Galaxy S26 Ultra — Kyu3a / Wikimedia Commons, 2026

Group 8, BUS0119 CA2 report, 2026. The full index gives individual image credits, original links, treatments and licences.

Evidence